Privacy Policy

Tradie On Track ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. What personal information we collect
We may collect personal information that you voluntarily provide to us, including:

• Name

• Business name

• Phone number

• Email address

• Location or service area

• Information about your trade business

• Any information you include in enquiry forms, booking forms, emails, SMS or social media messages

We do not collect sensitive personal information.

2. How we collect your information
We collect information when you:

• Submit a contact form on our website

• Book a discovery or consultation call

• Contact us via email, phone, SMS or social media

• Download resources or request information

• Interact with our Facebook or online advertising
  

We may also collect limited non-identifying information automatically through cookies and analytics tools (such as website traffic data).

3. Why we collect your information
We collect your personal information to:

• Respond to your enquiries

• Provide business support services

• Schedule appointments and consultations

• Send invoices or service communications

• Provide requested information or resources

• Improve our website and services

• Send occasional business-related updates or helpful information

We will not sell or rent your personal information to third parties.

4. Disclosure of information
We may share your information only where necessary to operate our business, including:

• Website hosting providers

• Email and booking software

• Accounting or invoicing platforms

• Payment processors (if applicable)
  

These providers are only given the information required to perform their service and are expected to keep your information secure.
We may also disclose information if required by Australian law.

5. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored securely using password-protected systems and reputable third-party platforms.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and website analytics
Our website may use cookies and analytics services (such as Google Analytics) to understand website usage and improve user experience.
Cookies do not personally identify you but help us understand how visitors use the site.
You can disable cookies in your browser settings if you prefer.

7. Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate.
To do so, please contact us using the details below.

8. Third-party links
Our website may contain links to other websites.
We are not responsible for the privacy practices of those external websites.

9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact information
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to us. You may also call us.
Location: Darwin, Northern Territory, Australia.